Reporting Deficiencies

Pre-delivery Coverage

Prior to your date of possession, you will be contacted to schedule a pre-delivery inspection in your new home. A Richcraft warranty representative will meet you at your new home on the date of inspection. During the inspection, you will be introduced to your new home, review how to operate the systems in your home (i.e. plumbing, electrical), review your requests for changes, and make note of any possible damaged, missing or incorrect items noted in your home. There is also standard paperwork to go through, such as your Tarion warranty forms, hardwood maintenance guidelines and warranty certificate. The inspection takes approximately two hours to complete. Our team will work to get as many of the noted concerns completed as soon as possible, prior to your date of possession. Some items may not be possible to complete due to availability of materials and/or labour or weather conditions. These items will remain noted in our database and will be completed as soon as possible.

24 Hour Surface Form

You will be provided a form for surface damage at your pre-delivery inspection. This form is to be completed and submitted by you, the homeowner, within 24 hours of your date of possession. You may submit the form to us by email and you may report any damaged surface finishes and fixtures that were not noted on the pre-delivery inspection (it is not necessary to make note of items that were recorded on the pre-delivery inspection.) Please take the time to review the interior and exterior of your home within 24 hours of your date of possession to check for possible damages. We will not accept any forms sent after the 24-hour period. Your customer care representative will be in touch with you to schedule an inspection of the noted items within 48 business hours of receiving the 24-hour surface form.

30-Day Form

At your pre-delivery inspection, you were provided with a pre-booked 30-day inspection date (refer to your pre-delivery inspection package if you do not recall the date and time scheduled). You were also provided with a copy of the 30-day form. You are required to record any concerns noted in your home on this form, and to submita copy of the form to Tarion at www.tarion.com or by fax at 613-739-8297 or by email to [email protected]. The form is to be submitted within 30 days after your date of possession. If Richcraft does not receive a copy of your form within 24 hours of your pre-booked inspection date, the inspection will be automatically cancelled. A customer care representative will contact you on the Friday prior to your inspection to advise you that your form has been received and that your inspection is confirmed. If you need to change the inspection date, please contact our head office by phone at 613-738-8776 or by email at [email protected].

Year-End Form

You were provided with a year-end form at your pre-delivery inspection. Please note any concerns in your home that are covered under the one-year warranty and submit the form to Tarion Warranty Corporation at www.tarion.com or by fax at 1-877-664-9710. You must also submit the form to Richcraft Homes by fax at 613-739-8297 or by email at [email protected]. The year-end form is to be submitted within the last month prior to your anniversary of your date of possession of your new home. A customer care representative will be in touch with you to schedule your year-end inspection once your form has been received.

Second-Year Form

You were provided with a second-year form at your pre-delivery inspection. Please note any concerns in your home which are covered under the second-year warranty and submit the form to Tarion Warranty Corporation at www.tarion.com or by fax at 1-877-664-9710. You must also submit the form to Richcraft Homes by fax at 613-739-8297 or by email at [email protected]. The second-year form may be submitted any time during your second year of occupancy and as many times as needed. A customer care representative will be in touch with you to schedule your second-year inspection once your form has been received. Major structural damage is your home is warrantied for any major structural defects (MSD) until your seventh year of occupancy. Any date of possession which came after June 30, 2012 is covered through Richcraft. If your date of occupancy came prior to June 30, 2012, please contact Tarion Warranty Corporation directly at 1-877-982-7466, or via their website at www.tarion.com to report any major structural defects noted in your home. To report a major structural defect in your home, note the concern on your form that was provided to you at your pre-delivery inspection. If you did not receive the MSD form in your pre-delivery inspection package, you may retrieve the form from the Tarion website at www.tarion.com. Please see three- to seven-year warranty coverage to determine if the concern would becovered under the MSD warranty. Once your MSD form has been received, a customer care representative will be in contact with you to schedule an inspection.