Questions? Look here!

Virtual Releases
  • How do releases happen?

    All of our releases are virtual and done through email. In order to qualify for our releases, you must register online and follow all steps sent through our emails. Generally speaking, you will receive a total of three emails. Our first email will let you know that a release is coming soon. Our second email will include closing dates, pricing and site maps with our available lots. In this second email, you will also find a link for a reservation form. This reservation form is to be filled out at 11:00 am on the release date, to express your interest in a lot. Any early attempts to register will be removed.

    *To qualify, you must be registered on our website here by 11:59 pm the day before the release. Multiple people from the same family or household can be registered on our website, however, only one person per family or household can fill out the reservation form on the day of the release. You must enter a legal first and last name and be a registrant in our database. Duplicates and early entries will automatically become disqualified. 

  • What documents do I need if I secure a lot?

    For each lot release you will need the following documents and items:

    – Your financing pre-approval
    – A bank draft for the first deposit
    – Additional personal cheques or drafts for remaining deposits
    – Government-issued photo ID for each person signing the agreement

    If you are successful in securing a reservation for a lot, you must drop off your bank draft for your first deposit within 24 hours of confirming your reservation with a sales representative. 

  • How do I reserve a lot in your virtual release?

    To reserve a lot, you must fill out our reservation form within the email you received for the release. You are only eligible to make a reservation for a lot if you registered prior to the release date. If you are contacted based on our first-come, first-serve process, our sales representative will confirm this over the phone. During releases, our phone lines are often full and it can be difficult to get through with our call volume. Please bear with us and wait for our team to call you. If you do not receive a phone call within 24 hours of filling out our form on the release date, our lots may already be reserved and allocated to those in the virtual line ahead of you.

    Any attempts to reserve a lot in-person or over the phone will not be accepted.

    If you do receive a call, you have 24-hours to drop off a bank draft or you will forfeit your lot and we will move onto the next person in line.

  • Will I be allowed to purchase more than one lot?

    Due to the limited availability of our lots, we only allow one lot per family or household.

  • What is the deposit structure for your homes?

    All townhomes require a total deposit of 10%, with the first deposit for $10,000. Additional deposits will be required in 30-day increments up to 60 days. *If you are a first-time homebuyer, the total deposit will be 5%.

    Single-family homes require a total deposit of 10%, with the first deposit for $20,000. Additional deposits will be required in 30-day increments up to 120 days.

    All bank drafts can be made out to Richcraft Homes Ltd. All payment options include a personal cheque or draft. However, the first payment must be a bank draft.

    If you are looking to purchase an investment home, please contact our sales team for more information on the deposit structure.

  • I booked an appointment at exactly 11:00 am on the release date. Why didn’t I receive a phone call?

    Our registration lists can include thousands of prospects waiting for a home. Even though you have filled out the reservation form within a minute of the release, depending on the demand, you may not qualify in time for a lot. As you wait in line virtually, our sales representatives will call each person at the top of the list until all lots are reserved. If someone forfeits their lot, we will move onto the next person in the virtual line.

  • Why should I clear my cache and my cookies?

    Using a browser, including Chrome, Safari and Firefox, saves some information from websites in its cache and cookies. Clearing them can fix specific problems, for example, loading or formatting issues on websites. Sometimes data can be stored in the cache while prohibiting the most up-to-date content, including pricing, visuals, floorplans and more. 

    After you clear cache and cookies:
    – Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
    – Some sites can seem slower because content, including videos and images, needs time to load again.

    How cache and cookies work: 
    – Cookies are files created by the websites you visit. They make your online experience easier and faster by saving browsing data.
    – This browsing data can become older and outdated information.
    – Your cache will remember parts of web pages, like images, to help them open faster during your next visit.

  • What is the broker eligibility?

    Brokers who have not previously registered with their clients are not eligible for these releases.