Questions? Look here!

Virtual Releases
  • How do releases happen?

    All of our releases are virtual and done through email. In order to qualify for our releases, you must register online and follow all steps sent through our emails. Generally speaking, you will receive a total of three emails. Our first email will let you know that a release is coming soon. Our second email will include closing dates, pricing and site maps with our available lots. In the third email, you will find a link for a reservation form. This reservation form is to be filled out at 10:00 am on the release date, to express your interest in a lot. Any early attempts to register will be removed.

    *To qualify, you must be registered on our website here by 11:59 pm the day before the release. Multiple people from the same family or household can be registered on our website, however, only one person per family or household can fill out the reservation form on the day of the release. You must enter a legal first and last name (this person must be going on the title) and be a registrant in our database. Duplicates and early entries will automatically become disqualified. 

  • What documents do I need if I secure a lot?

    For each lot release you will need the following documents and items:

    – A recent financing pre-approval
    – A bank draft for the first deposit
    – Additional personal cheques or drafts for remaining deposits
    – Government-issued photo ID for each person signing the agreement

    If you are successful in securing a reservation for a lot, you must drop off your bank draft for your first deposit on the day of release confirming your reservation with a sales representative. 

  • How do I reserve a lot in your virtual release?

    To reserve a lot, you must fill out our reservation form within the email you received for the release. You are only eligible to make a reservation for a lot if you registered on our website prior to the release date. If you are contacted based on our first-come, first-serve process, our sales representative will confirm this over the phone. During releases, our phone lines are often full and it can be difficult to get through with our call volume. Please bear with us and wait for our team to call you. If you do not receive a phone call within 24 hours of filling out our form on the release date, our lots may already be reserved and allocated to those in the virtual line ahead of you.

    Please ensure you are available by phone on the day of the release. If there is no answer, our sales team will move on to the next person in the virtual line-up. No call backs will be permitted.

    Any attempts to reserve a lot in-person or over the phone will not be accepted.

    If you do receive a call, you have 24-hours to drop off a bank draft or you will forfeit your lot and we will move onto the next person in line.

  • Will I be allowed to purchase more than one lot?

    Due to the limited availability of our lots, we only allow one lot per family or household on one project per release.

  • What is the deposit structure for your homes?

    All homes require a total deposit of 10%, with a first deposit of $10,000 for townhomes and $20,000 for single family homes. Additional deposits will be required over 3 installments in 30-day increments.

    All bank drafts can be made out to Richcraft Homes Ltd. All payment options include a personal cheque or draft. However, the first payment must be a bank draft.

     

  • I booked an appointment at exactly 10:00 am on the release date. Why didn’t I receive a phone call?

    Our registration lists can include thousands of prospects waiting for a home. Even though you have filled out the reservation form within a minute of the release, depending on the demand, you may not qualify in time for a lot. As you wait in line virtually, our sales representatives will call each person at the top of the list until all lots are reserved. If someone forfeits their lot, we will move onto the next person in the virtual line.

  • Why should I clear my cache and my cookies?

    Using a browser, including Chrome, Safari and Firefox, saves some information from websites in its cache and cookies. Clearing them can fix specific problems, for example, loading or formatting issues on websites. Sometimes data can be stored in the cache while prohibiting the most up-to-date content, including pricing, visuals, floorplans and more. 

    After you clear cache and cookies:
    – Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
    – Some sites can seem slower because content, including videos and images, needs time to load again.

    How cache and cookies work: 
    – Cookies are files created by the websites you visit. They make your online experience easier and faster by saving browsing data.
    – This browsing data can become older and outdated information.
    – Your cache will remember parts of web pages, like images, to help them open faster during your next visit.

  • What is the broker eligibility?

    We are co-operating with brokers who are bringing new clients to Richcraft for the release.

    If clients are previously registered with Richcraft, brokers will not be eligible for this release.

    Brokers must be registered with their clients for the co-broke program a minimum of 24 hours prior to the release. To register a client please e-mail [email protected] to arrange a meeting with our sales team.