Richcraft Customer Care Centre

Phone (613) 738‑8776   |   Fax (613) 739‑8297   |   Email [email protected]

Welcome to your new Richcraft home

In this section of the website, we provide you with information and tools for reporting concerns and maintaining your home for many years. The key to providing you with the best customer care is open communication, which allows us to rectify any concerns that may arise in your new home in a timely manner.

Correction* Earlier editions of Richcraft's homeowner package states pre-delivery inspection hours of operation as 8:00 AM to 7:00 PM. The actual hours of operation are 8:00 AM to 4:00 PM

Warranty Coverage

All new homes built in Ontario have been enrolled with Tarion Warranty Corporation and are protected under the Ontario New Home Warranty Plan Act. Your statutory warranty will commence on your date of possession.

If you have purchased a home in Quebec, your new home has been enrolled with Qualite Habitation. Your statutory warranty will also commence on your date of possession.

What is covered?

One-year warranty coverage

Your new Richcraft home one-year warranty coverage ensures your home is:

  • Constructed in a workmanlike manner and free from defects in material and workmanship as per  the Tarion
  • Construction Performace Guidelines (visit www.tarion.com to review guidelines)
  • Constructed in accordance with the Ontario Building Code
  • Free of major structural defects
  • Fit for habitation

Two-year warranty coverage

Richcraft warrants the following items during your second year of occupancy:

  • Defects in materials or defects in workmanship that result in water penetration into the building envelope
  • Defects in work or materials in the electrical, plumbing and heating delivery and distribution
  • Defects in work or materials that result in the detachment, displacement or deterioration of exterior cladding
  • Violations of the Ontario Building Code that affect health and safety
  • Major structural defects

Three to seven year warranty coverage

Your home is warranted for any major structural defects until your seventh year of occupancy. Any date of possession that came after June 30, 2012 is covered through Richcraft for any defect in work or materials in respect to a building including a crack, distortion or displacement of a structural load-bearing element of the building, if it:

(i) results in failure of a structural load-bearing element of the building,

(ii) materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element, or

(iii) materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home.

If your date of occupancy came prior to June 30, 2012, please contact Tarion Warranty Corporation at 1-877-982-7466, or via their website at www.tarion.com to report any major structural defects noted in your home as per the above mentioned.

What is not covered?

  • Damage resulting from improper maintenance
  • Alterations, deletions or additions made by the homeowner
  • Defects in materials, design and work supplied or installed by the homeowner
  • Secondary damage caused by defects under warranty
  • Normal wear and tear
  • Normal shrinkage of materials that dry out after construction
  • Settling soil around the house or at utility lines
  • Damage caused by floods, “acts of God”, wars, riots or vandalism
  • Damage from insects or rodents, unless it is due to construction that does not meet the Ontario Building Code
  • Damage caused by municipal services or other utilities
  • Surface defects in work or materials that were not noted at the pre-delivery inspection or on the 24 hour surface damages report, or that were noted and accepted by the homeowner
  • Damage caused by the homeowner or visitors
  • Contractual warranties that lie outside of the Ontario New Home Warranty Act

Should you require further information, please visit the Tarion website at www.tarion.com, or contact Tarion Warranty Corporation at 1-877-982-7466.

Reporting Deficiencies

You will have several opportunities to report any deficiencies noted in your home during the first seven years of occupancy.

One-year warranty coverage
Prior to your date of possession, you will be contacted to schedule a pre-delivery inspection in your new home. A Richcraft warranty field representative will meet you in front of your new home on the date of inspection. During the inspection, you will be introduced to your new home, review how to operate the systems in your home (i.e. plumbing, electrical), review your requests for changes, and make note of any damaged, missing or incorrect items noted in your home. There is also some paperwork to go through, such as your Tarion warranty forms, hardwood maintenance guidelines and warranty certificate. The inspection takes approximately two hours to perform. Our team will work to get as many of the noted concerns completed as possible prior to your date of possession. Some items may not be possible to complete due to availability of materials and/or labor or weather conditions. These items will remain noted in our database, and will be completed as soon as possible.

 

24-hour surface damage report

24hr Surface Form
You will be given a surface damage report form at your pre-delivery inspection. This form is to be completed and submitted by you, the homeowner within 24 hours of your date of possession. You may submit the form by fax or email (go to Contact List). You may report any damaged surface finishes and fixtures that were not noted on the pre-delivery inspection (it is not necessary to make note of items that were recorded on the pre-delivery inspection). Please take the time to review the interior and exterior of your home within 24 hours of your date of possession to check for damages. We will not accept any forms sent in following the 24-hour period. Your customer care representative will be in touch with you to schedule an inspection of the noted items within 48 business hours of receiving the form.

30-day form
At your pre-delivery inspection, you were provided with a pre-booked 30-day inspection date (refer to your pre-delivery inspection package if you do not recall the date and time scheduled). You were also provided with a copy of the 30-day form. You are required to record any concerns noted in your home on this form, and to submit a copy of the form to Tarion at www.tarion.com or by fax at 613-739-8297 or by email to [email protected]. The form is to be submitted within 30 days after your date of possession. If Richcraft does not receive a copy of your form within 24 hours of your pre-booked inspection date, the inspection will be automatically cancelled. A customer care representative will contact you on the Friday prior to your inspection to advise you your form has been received and that your inspection is confirmed. If you need to change the inspection date, please contact our head office by phone at 613-738-8776 or by email at [email protected].

 

Urgent items
If an urgent item is to occur, you may contact your customer care representative to have the item assessed by one of our qualified warranty service representatives. (go to Contact List). If it is after hours, please contact our after hours emergency on call representative (go to After Hours Emergencies).


Year-end form
You were provided with a year-end form at your pre-delivery inspection. Please note any concerns in your home that are covered under the one-year warranty (See one-year warranty coverage) and submit the form to Tarion Warranty Corporation at www.tarion.com or by fax at 1-877-664-9710. You must also submit the form to Richcraft Homes by fax at 613-739-8297 or by email at [email protected]. The year-end form is to be submitted within the last month prior to your anniversary of your date of possession of your new home. A customer care representative will be in touch with you to schedule your year-end inspection once your form has been received.

Second-year form
You were provided with a second-year form at your pre-delivery inspection. Please note any concerns in your home which are covered under the second-year warranty (See two-year warranty coverage) and submit the form to Tarion Warranty Corporation at www.tarion.com or by fax at 1-877-664-9710. You must also submit the form to Richcraft Homes by fax at 613-739-8297 or by email at [email protected] The second-year form may be submitted any time during your second year of occupancy and as many times as are required. A customer care representative will be in touch with you to schedule your second-year inspection once your form has been received. Major structural damage Your home is warranted for any major structural defects (MSD) until your seventh year of occupancy. Any date of possession which came after June 30, 2012 is covered through Richcraft. If your date of occupancy came prior to June 30, 2012, please contact Tarion Warranty Corporation directly at 1-877-982-7466, or via their website at www.tarion.com to report any major structural defects noted in your home. To report a major structural defect in your home, note the concern on your form that was provided to you at your pre-delivery inspection. If you did not receive the MSD form in your pre-delivery inspection package, you may retrieve the form from the Tarion website at www.tarion.com. Please see three- to seven-year warranty coverage to determine if the concern would be covered under the MSD warranty. Once your MSD form has been received, a customer care representative will be in contact with you to schedule an inspection.

Frequently Asked Questions

Will all the work from my pre-delivery inspection be done prior to my closing?
Not necessarily. Unfortunately, certain circumstances could prevent Richcraft from being able to complete all of the items noted at your pre-delivery inspection prior to your closing date. Any incomplete items will remain in our database to be completed as soon as possible; usually at the time we carry out any services required from your 30 day inspection. There are several reasons the items may not be possible to complete prior to your date of possession, such as:

  • Materials not being available – some materials may not be readily available as they could be on back-order from the supplier
  • Labour – if the timing between your pre-delivery inspection and your closing date is limited, the possibility of the trade not
    being able to complete an item due to lack of time or availability can occur
  • Weather – certain items are seasonal and cannot be completed in certain weather conditions

Where do I get my Canada Post mail and postal code?
You can contact Canada Post directly by telephone at 1-866-607-6301 or by internet at www.canadapost.ca to determine your postal code or where to retrieve your mail.

When will my garbage and recycling be collected?
For all inquiries relating to garbage and recycling collection, please contact the City of Ottawa at www.ottawa.ca or phone 3-1-1.

When does my statutory warranty begin?
Your statutory warranty begins on your date of possession.

Do I have warranties outside of the statutory warranty provided to me?
Yes, many of the features in your home include a manufacturer’s warranty that extends beyond the statutory warranty provided through Tarion Warranty Corporation. Consult any reading materials provided such as pamphlets in your pre-delivery inspection package and product manuals for warranty coverages. Some examples of features that include a manufacturer’s warranty are:

  • Asphalt shingles
  • Appliances
  • Furnaces
  • Windows

Will you accept my 24 hour surface damage report after the 24 hour period?
The 24 hour surface damage report must be submitted within 24 hours of your date of possession or it will not be accepted by Richcraft.

When will my 24 hour surface damage report be reviewed?
Your customer care representative will be in contact with you within 48 hours of receiving your form to schedule your 24 hour inspection with one of our qualified professionals.

When do I need to submit my 30 day form?
Your 30 day form is required to be submitted within 30 days after of your date of possession.

Who do I submit my 30 day form to?
Your 30 day form must be submitted to Richcraft (see Contact List) and to Tarion Warranty Corporation (visit www.tarion.com for contact information).

Do I have to be home on scheduled repair dates?
Yes, one of the parties listed on the purchase and sales agreement must be in attendance on your scheduled service date. If you cannot be home for a scheduled service appointment, you can contact your customer care representative to reschedule the service appointment, or you may designate someone to be present and sign off on completed work orders on your behalf. It is recommended that you be home in order to review the repairs and sign the service work order once the repair has been done to your satisfaction.

When can inspections and service appointments be scheduled?
All inspections and service appointments are scheduled during regular business hours from 8:00 AM to 4:00 PM, Monday through Friday.

When do I need to submit my year end form?
Your year end form is to be submitted within the last 30 days prior to your anniversary of your date of possession.

Who should I submit my year end form to?
You should submit a copy of your year end form to Tarion; you can retrieve the contact information on their website at www.tarion.com, and to Richcraft. (see Contact List).

When do I need to submit my second year form?
You may submit as many second year forms as you wish between your anniversary date of possession and your second year anniversary date of possession.

Who should I submit my second year form to?
You should submit a copy of your second year form to Tarion, you can retrieve the contact information on their website at www.tarion.com, and to Richcraft (see Contacts List).

What is considered to be major structural damage?
See our section on major structural defects.

I want to hire a private home inspector. Any recommendations?
In selecting a home inspector, it is highly recommended that you consult the Ontario Association of Home Inspectors (OAHI). The OAHI regulates its members by setting qualification requirements and designating qualified inspectors as “registered home inspectors”. Registered home inspectors have achieved the highest standard of training, education and expertise in the home inspection industry. You can visit the OAHI website at www.oahi.ca to review the list of registered home inspectors in your area.

How do I determine where my lot lines are located?
Please refer to the copy of your lot survey that was provided to you on your date of possession as part of your legal documents. You may find lot survey pins located on your lot; these may not be accurate as they could have been moved during grading or landscaping. It is recommended to contact a qualified surveyor prior to installing fences hedges or any boundary features if you are not certain of your lot lines as Richcraft does not return to survey the lot lines after your date of possession.

When will my lawn be sodded?
Curb installations and the laying of sod and driveways are considered seasonal work that can generally only be performed between May and November. Since your curbs, sod and driveways are done by three different independent sub-trades, there may be gaps in time between installations. Unfortunately, since all seasonal work is dependent on good weather and dry ground, it is very difficult to create reliable schedules for these installations. Richcraft will make every effort to complete these installations in a timely manner.

When can I install my fencing?
You may install your fencing after your first year anniversary of your date of possession. The city must conduct an inspection of the overall grading to ensure proper drainage and function during major storm events. It is not uncommon that alterations are required to the rear grades after these inspections are completed where an erected fence could possibly pose an issue in rectifying the grade; it is for this reason we ask that you wait to install your fence. Once the city determines the grading is functioning properly, your fencing may be installed.

My basement floor, concrete foundation and/or porch are cracked. Is this normal?
During the concrete curing stage water evaporates from the concrete and normal shrinkage occurs which can result in minor surface cracking in your foundation, basement floor and/or porch. Normal settlement of your home and extreme seasonal variances can also cause minor surface cracking. This is a common occurrence which has no detrimental effect on the performance of your foundation.

Why is there condensation and ice forming on my windows?
When moist humid air inside your homes comes in contact with your window glazing on a cold day moisture can condense at the edges of the glass by the window frame. When the temperatures become very cold, this condensation can freeze causing ice to form. In order to minimize this from occurring, ensure to remove moisture at its source by running your hood fan when cooking and bathroom fans when required. It is recommended to keep the air moving within your home as much as possible. Be sure not to cover your windows with heavy drapery and avoid blocking cold air vents with furniture that minimizes air flow. Run your furnace fan and HRV, all of which will aid in avoiding condensation from forming. If you do note condensation has formed on your window frame, ensure you remove it to avoid any damages to the window frame.

My fireplace is giving off a burning smell, is this normal?
The first few times you use your new fireplace you might note a burning smell; this is nothing to be concerned about. The smell is due to the oil residue left over from the manufacturing process, which needs to burn off. We recommend you leave the fireplace on for six hours the first time it is used in order to burn off any remaining oil residue. Be sure to keep a window open to keep your smoke alarms from sounding during this process. Refer to the fireplace manual you were provided for more information.

Where is the water shut off located for my hose bibs?
Check in the basement ceiling below the location of the hose bib on the exterior of your home; the hose bib shut off is most likely installed in this location. If you cannot locate the hose bib shut off, contact your customer care representative, who can have one of our qualified personnel aid you in locating it.

Can Richcraft provide me with a copy of plans for my home?
Once you have taken possession of your new home, your lawyer should provide you with a copy of the plans for your home. If you do not have a copy of the plans, you will need to contact the City of Ottawa. The plans are sent to the city and placed in its archives department; they are not kept at Richcraft.

Seasonal Maintenance

JANUARY
Clean furnace filter and heat recovery ventilator (HRV), clean or replace filters as required
Check furnace fan belt
Check water heater
Check exhaust fans for dust build up and operation
Clean humidifier
Remove snow and ice from roof overhangs / vents
Check and reset ground fault circuit interrupter (GFCI)
Test smoke and carbon monoxide detectors for operation, change batteries as required
Remember to use only concrete friendly de-icers
Clear any water or slush accumulation at garage to avoid overhead doors sticking and ice from building up

 

FEBRUARY
Clean furnace filter and HRV, replace filters as needed
Check inside surfaces for water penetration
Remove snow and ice from roof overhangs / vents
Check and reset GFCI
Test smoke detectors and carbon monoxide detectors for operation, replace batteries as required
Remember to use only concrete friendly de-icers
Clear any water or slush accumulation at garage to avoid overhead doors sticking and ice from building up

 

MARCH
Clean furnace filter and HRV, replace filters as needed
Check attic space
Clean humidifier
Vacuum rear of refrigerator and freezer to improve operating efficiency
Clean drip pans
Remove snow and ice from roof overhangs / vents
Check and reset GFCI
Test smoke detectors and carbon monoxide detectors for operation, replace batteries as required

 

APRIL
Check eaves troughs and downspouts for blockages of debris, etc.
Clean furnace filter and HRV, replace filters as required
Clean humidifier
Inspect basement and/or crawl spaces
Check roof for loose or cracked shingles
Check driveways and walkways for frost damage
Check water heater for leaks
Turn on exterior water supply
Plan landscaping to avoid soil settlement and water pooling
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as needed
MAY
Inspect fences
Check caulking for air and water leaks
Lubricate weather stripping on doors
Check exterior finishes for detachment, displacement and damages
Check windows and screens are operating properly
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as needed
JUNE
Inspect air conditioning, close air supply vents to basement to direct cooler air to upper levels of your house
Adjust thermostat to summer mode if you have an air conditioner, temperature should
be set at 23C or warmer when heat is not required
Check roof for loose or damaged shingles
Check sheds and garages
Check sealing around windows and doors for air and water leaks
Fertilize lawn
Water lawn in the early morning and late evening
Only cut the tops of lawn to avoid burning your grass
Turn earth at trees, leave the area around the tree clear (do not plant any flowers or shrubs)
Pressure wash salt build up from garage
Check water heater for leaks
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as needed
JULY
Air out damp basements on dry, sunny days
Clean air conditioner filter
Check exhaust fans for dust build up and operation, clean as required
Check water heater for leaks
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as required
Water lawn in the early morning and late evening
Only cut the tops of lawn to avoid burning your grass
AUGUST
Clean air conditioner filter
Air out damp basements on dry, sunny days
Inspect driveways and walkways
Inspect doors and locks for functionality
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as needed
Water lawn in the early morning and late evening
Only cut the tops of lawn to avoid burning your grass
SEPTEMBER
Check exterior finishes for damages, displacement and detachment
Check garage overhead door for proper operation. Lubricate tracks, rollers and hinges.
Check caulking for air and water leaks
Plant new lawn as needed
Water lawn in the early morning and late evening
Only cut the tops of lawn to avoid burning your grass
Check fireplace and chimney, turn off pilot light for gas fireplace and clean glazing
(see your fireplace manual for directions)
Check basement
Have humidifier, furnace and HRV serviced
Check clothes dryer vent for lint build up and remove as required
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as required

 

OCTOBER
Check windows and screens for operation and air and water leaks
Drain exterior hose bibs and shut off water supply
Check roof shingles, flashing and vents
Check weather stripping
Check sealing around windows and doors for air or water leaks
Winterize landscaping and remove leaves
Clean furnace filter and HRV, replace filter as needed
Clean water heater
Check eaves troughs and downspouts for blockages
Clean humidifier
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as needed
NOVEMBER
Check attic space
Inspect floor drains to ensure trap is filled with water
Clean furnace filter and HRV, replace filters as required
Check for condensation and humidity throughout your home
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as required
DECEMBER
Check air ducts are clean and not blocked by dust, furnishings, drapes, etc.
Check for excessive snow on roof, remove as required at vents and over hang
Clean furnace filter and HRV, replace filters as needed
Clean humidifier
Check and reset GFCI
Test smoke alarms and carbon monoxide detectors for operation, replace batteries as required
Remember to use only concrete friendly de-icers
Clear any water or slush accumulation at garage to avoid overhead doors sticking and ice from building up

Contact List

BROWNSTONES
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-4698
Electrical Cholette Electric 613-673-5444
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] Fax: 613-744-8442
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

FERNBANK CROSSING
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical S & S Electric 613-748-0432
Heating/Cooling Harding Mechanical 613-831-2577
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office kt[email protected] 613-435-6824
Fax: 613-435-6834
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

FIELDSTONE
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical S & S Electric
Lefebvre Electric
613-673-5444
613-913-7968
Heating/Cooling Ambassador HVAN Inc.

Harding Mechanical

613-739-1555
October to May
613-831-2257
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office we[email protected] 613-440-8600
Fax: 613-440-8601
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

THE GALLERIA
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing J.C. Sequin 613-722-1844
Electrical Boldt Electric 613-591-8030
Heating/Cooling Chrisbon Mechanical 613-825-1661
Gas Enbridge Gas 1-866-763-5427

General Enquiries

Location Email Phone/Fax
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

JADE CONDO FLATS BARRHAVEN
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Leave message.
Call returned ASAP.
Plumbing BE Mechanical 613-749-5611
Electrical Cholette Electric 613-673-5444
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

 

Location Email Phone/Fax
Construction Office sm[email protected] 613-440-7300
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

JADE CONDO FLATS RIVERSIDE SOUTH
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical S&S Electric 613-748-0432
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] 613-822-7039
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

LA CROISÉE AYLMER
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing Plomberie Axel 819-246-3520
Electrical Lefebvre Electric 613-913-7968
or 613-913-1706
Heating/Cooling Barrette & Bernard
(contact Richcraft Homes first)
819-243-5358
Gas Gazifere 819-771-8321


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] 613-744-1655
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

NOTTING HILL
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical Lefebvre Electric 613-913-7968
or 613-913-1706
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] 613-424-5861
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

RIVERSIDE SOUTH
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical S&S Electric 613-748-0432
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] 613-822-2970
Fax: 613-822-7039
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

STRANDHERD MEADOWS
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical Cholette Electric 613-673-5444
Heating/Cooling Martino Contractors 613-733-4822
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office smsite2[email protected] 613-440-7300
Fax: 613-440-7301
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

TRAILSEDGE
Emergency Services

Type Company Phone
General Richcraft Homes 613-738-8776
Plumbing BE Mechanical 613-749-5611
Electrical Lefebvre Electric 613-913-7968
or 613-913-1706
Heating/Cooling Service Experts 613-739-1555
October to May
Gas Enbridge Gas 1-866-763-5427


General Enquiries

Location Email Phone/Fax
Construction Office [email protected] 613-424-5861
Fax: 613-424-5927
Head Office [email protected] 613-738-8776
Fax: 613-739-8297

 

 

After Hours Emergencies (On Call)

Your customer care representative is happy to help you during regular business hours (see contact list). After regular business hours, between 4:45 PM and 8:15 AM, Monday to Friday (24 hours a day on Saturday, Sunday and holidays), a warranty service representative is on call to assist you with the following emergency issues:

  • Complete loss of heat
  • Complete loss of electricity (unless your region is experiencing a power outage)
  • Water penetration into the building envelope
  • Gas leaks
  • Major plumbing leaks

You can contact the warranty service representative by calling 613-787-5689.
This is a pager system, so please leave a message including the following information:

  • Your address and/or lot number
  • The reason for your call
  • A contact number where you can be reached

The warranty service representative will return your call shortly to assist you.