Manager – Warranty Service

Manager – Warranty Service

  • Ottawa
  • 2 months ago

Deadline: September 30, 2022

Our team at Richcraft is looking for a Manager – Warranty Service.  The Manager is responsible for leading the team and providing quality control during the home building delivery phase while ensuring warranty programs and corporate customer care strategies are managed.

Job Type | Full Time

Who We Are

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation.  At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about  professional growth, development and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

  • Generous Health and Dental Plan
  • Group Retirement Planning with Company Match
  • Employee Wellness Program
  • Referral Program
  • Employee Assistance Program
  • Long-Term Employment
  • Opportunities for Growth

The Role:

Our team at Richcraft is looking for a Manager – Warranty Service.  The Manager is responsible for leading the team and providing quality control during the home building delivery phase while ensuring warranty programs and corporate customer care strategies are managed.

In This Role, You Will:

  • Reviews and follows up all scheduled appointments including service calls and inspections daily;
  • Participates in escalated warranty issues with the Homeowner, including resolving warrantable items;
  • Conducts Inspections with Homeowners if required;
  • Liaison with warranty agency (Tarion) including portal access, review and reporting, attend conciliations, and monitor results;
  • Prepares and monitors seasonal schedule of work for completion according to Tarion Guidelines;
  • Supervises In-Home Warranty Technicians including daily responsibilities, approve vacations, performance management, timesheets, work hours and training
  • Builds, manages, and maintains a high-performance team through effective talent recruitment, coaching, and development;
  • All other duties as required.

What You Bring:

  • A minimum of 5 to 10 years of relevant work experience.
  • Experience with Tarion Warranty program
  • Customer service focus
  • Demonstrated experience in managing a team
  • Excellent organizational skills, time management, and demonstrated attention to detail
  • Ability to work independently and unsupervised
  • Good interpersonal skills required, including being a team player
  • Excellent written & verbal communication skills
  • A valid driver’s license and vehicle is required

Richcraft Homes is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

Sound like you? Apply now!